Former Health & Human Services Secretary Tommy Thompson once said, “The most incredible feature of this 21st century medicine is that we hold it together with 19th century paperwork. This is just inexcusable. And it has to change.”
We may have had our disagreements, but this is one instance when I completely agreed with Secretary Thompson. Nearly a decade into the 21st century, many health care providers still rely on handwritten notes for communication and record-keeping, and some still use typewriters to prepare patients’ bills. American families are suffering the consequences.
Last year, I met Renae Wallace, a small business owner in Kingsley, Mich. Wallace’s son Randall was just turning 8 years old. But unlike a typical 8-year-old, Randall has seen the inside of an operating room more often than most people do in a lifetime because he was born with complex heart and lung defects.
The Wallaces visit health care specialists miles apart in Traverse City, Grand Rapids and Ann Arbor, Mich. But because there is no easy way for Randall’s doctors to talk to each other, his mother carries around a file of Randall’s medical records--X-rays, MRI scans and surgical notes--in the trunk of her car. Otherwise, the specialists would not know the results of Randall’s previous treatments.
It would make a lot more sense if the doctors, nurses and hospitals treating Randall had that information readily available without his mother having to haul her son’s medical records to each provider.
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