Patient safety is at its best when clinicians openly exchange information about the patient’s status and treatment plan with other work teams and work shifts. Equally important is open communication within the clinical support and administrative ranks of hospitals.
It is impossible for any one manager to follow operational issues around the clock. Chances are high that without strong shift-to-shift communication, managers will deprioritize or overlook something. Furthermore, without actionable data, senior leaders are unable to hold employees accountable and to ensure they swiftly and permanently fix any problems.
A team of five off-shift administrators at the University of Texas MD Anderson Cancer Center implemented an innovative database solution that enhances institutionwide handoff communication and accountability in operations. Read more from Hospitals & Health Networks here.