Consumers unsure which hospital in their area offers the best quality of care
Although faced with increased public transparency and access to healthcare data, consumers are not any more knowledgeable about area hospitals and health care services than they were a few years ago, according to recent telephone survey of 1,000 households conducted by PRC. More than one-third (38.6%) of consumers nationwide are unsure which hospital provides the best quality of care.
Only 8.9% of consumers are aware of the Hospital Compare website, and only 21.7% of those consumers (1.93% of the nation’s consumers total) have accessed it. Consumers’ perceptions of their local hospitals have remained basically static over the last few years, with two-thirds saying their hospitals have “remained the same.”
Download the National Consumer Perception Study report from Professional Research Consultants.