Hotels and resorts live and die by hospitality. They know the reputation of their brand depends largely on the friendliness and responsiveness of their staff. That’s why hotels have created detailed programs that train their employees to provide top-notch hospitality to each and every guest.
If you’re looking to improve hospitality — and ultimately patient satisfaction — at your hospital, there’s much that can be learned from practices of the hospitality industry and applied to your housekeeping or environmental services (EVS) department.
Here is a look at five hotel best practices for hospitality.
If you’re looking to improve hospitality — and ultimately patient satisfaction — at your hospital, there’s much that can be learned from practices of the hospitality industry and applied to your housekeeping or environmental services (EVS) department.
Here is a look at five hotel best practices for hospitality.
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