The Agency for Healthcare Research and Quality (AHRQ) has released a new online tool kit for use by heath care leaders and clinicians when communicating with patients and families when something goes wrong in patient care. AHRQ developed a process called Communication and Optimal Resolution, or CANDOR, for providing candid, empathetic communication and timely resolution when a patient is harmed by medical care.
"The CANDOR process encourages us to proactively disclose harm to patients and families as soon as it happens," writes AHRQ Director Andy Bindman, MD, in a blog post. "It is also important for us to engage with colleagues to reflect on the mistake and explore the root causes of how it happened."
The CANDOR process was tested in 14 hospitals across three health systems. The CANDOR tool kit is customizable and free to use.
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