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March 17, 2012


Susan Christensen

Love this post. Had similar experiences in San Francisco. I also had a cab driver in San Diego spend our whole ride telling us all the things he hated about the city. It made me think all businesses should look for the best "ambassadors" and encourage them. I'm hoping to do that from a social media perspective at my company.

Todd Ostrowercha

Yep, we had both types of experiences on our last trip to San Fran. One cab driver who did a great job telling us about the local history and different neighbourhoods....and another that went on and on as to why we shouldn`t go to a particular restaurant in a certain area....the negative vibe was unbelievable.

Customer experience is so important in this day and age to set one's company from your competitors...it applies in traditional brick and mortar business as well as online.

A positive customer experience can make a person's day...why doesn't it seem to happen more often?

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About Me

  • This blog is authored by Shawn Rossi, vice president for marketing and public relations at the Mississippi Hospital Association. If you have questions or wish to leave feedback, e-mail srossi@mhanet.org.

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